Terms of Service
These terms govern the use of the Caplexer service ("the Service") by business clients ("you"). By using the Service, you agree to these terms.
1. The Service
Caplexer provides AI agents that handle customer conversations on your behalf over channels such as phone, WhatsApp and SMS, and that can act on systems you connect (for example, Google Calendar or Google Sheets). The exact features available to you are those agreed at setup.
2. Your responsibilities
- Provide accurate configuration (services, hours, contact details) and keep it up to date.
- Only connect accounts and systems you are authorized to connect.
- Comply with laws applicable to your business communications, including consent and notice requirements for automated calls and messages in the jurisdictions where your customers are located.
- Do not use the Service for unlawful, deceptive or harmful purposes.
3. AI-generated interactions
Agents generate responses automatically. We design the Service so agents act only through verified, logged operations, and escalate to a human when a request falls outside their scope. You remain responsible for reviewing outputs that require your approval and for the commercial commitments made to your customers.
4. Third-party services
The Service interoperates with third-party platforms (such as Google, Meta/WhatsApp, and telephony carriers). Their availability and terms are outside our control; a change or outage on their side may affect the Service.
5. Data
Our handling of data is described in the Privacy Policy, which forms part of these terms.
6. Intellectual property
The Service, including its software and templates, remains the property of Caplexer. Your business data and configuration remain yours.
7. Warranty disclaimer
The Service is provided "as is". We work to keep it accurate and available, but we do not warrant uninterrupted operation or that agent responses will be free of errors.
8. Limitation of liability
To the maximum extent permitted by law, Caplexer's aggregate liability arising out of the Service is limited to the amounts you paid for the Service in the three months preceding the claim, and we are not liable for indirect or consequential damages.
9. Termination
Either party may terminate with written notice. Upon termination, connected accounts are disconnected and data is handled as described in the Privacy Policy.
10. Changes
We may update these terms; material changes will be notified by email. Continued use after the effective date constitutes acceptance.